KUSH KLINIC

New to cannabis? Learn about THC vs CBD, product types, consumption methods, dosing tips, and what to expect.

Cannabis 101: A Beginner's Guide to Cannabis Products and Dosing

Overview of all product categories available including flower, edibles, concentrates, vapes, pre-rolls, and topicals.

What Products Does KUSH KLINIC Carry?

Everything new customers need to know — from creating an account to receiving your first delivery.

First-Time Customer Guide: How to Order from KUSH KLINIC

No loyalty or referral program currently. Promotions are announced on Instagram @lakushklinic and on the website. No first-time patient deal at this time.

Do you have a loyalty program, referral program, or promotions?

If you miss your delivery, the driver cannot leave the order. Contact live chat immediately to arrange a re-delivery. You must be present with valid ID.

What happens if I miss my delivery?

A valid government-issued photo ID is required at delivery. Your name must match the account. No exceptions per California law.

What ID do I need to receive my delivery?

How to track your order, delivery timeline, what to do if ETA is missing, and how to check order status.

Where is my order? Checking your order status

What a pending account status means, verification timelines, required documents, and what to do if verification is delayed.

My account is pending — what does that mean?

Solutions for payment failures, USDC prompts, payment method changes, and checkout errors.

Checkout and payment troubleshooting

How to cancel an order, the 5-minute cancellation window, and why orders cannot be modified after placement.

How do I cancel or modify my order?

Delivery minimums vary by location and are shown at checkout. Farther zones may have higher minimums.

What is the delivery minimum?

How to register for a KUSH KLINIC account, what documents you need, and the verification process.

How do I sign up?

KUSH KLINIC is delivery-only with no physical storefront. We deliver throughout Los Angeles.

Do you have a physical store?

KUSH KLINIC delivers throughout Los Angeles. No shipping. Delivery hours 10 AM–7 PM. Options for customers outside the delivery zone.

Where do you deliver? (Delivery area, shipping & outside LA)

KUSH KLINIC is medical-only per California law. You need a valid medical recommendation to order.

Is KUSH KLINIC medical only?

What to do if your order was wrong, items are missing, or products are damaged. Exchange and return policy details.

What happens if my order was wrong?

No first-time patient deal is currently offered. Check back for future promotions.

Do you have a first-time patient deal?

Clothing is sold separately at kushklinicmerch.com and shipped via USPS. Not available through delivery.

Do you deliver clothing and merchandise?

Delivery typically takes 30 minutes to 2 hours depending on location, traffic, and order volume.

How long does an order take?

Only the account holder with a valid medical recommendation can order and receive deliveries. Required by California law.

Can someone else order or receive my delivery?

How to view product photos — check Instagram @lakushklinic or contact support for images.

Can't see a product photo?

KUSH KLINIC delivers daily from 10 AM to 7 PM. Orders placed outside these hours will be processed the next delivery day.

What are your delivery hours?

Policy on changing delivery address after an order is placed — cancel within 5 minutes and reorder.

Can I change my delivery address after placing an order?

How to update the phone number on your KUSH KLINIC account through live support.

How do I change the phone number on my account?

Troubleshooting steps for common website issues including clearing cookies, cache, and browser problems.

Website is not working correctly?

Exchange policy for cannabis products (7 days) and merchandise (14 days). No refunds. How to submit an exchange request.

Exchange and return policy

KUSH KLINIC accepts credit/debit cards, cash, and cryptocurrency.

What payment methods do you accept?

Troubleshooting for cartridges and defective products, plus how to submit a return/exchange request.

Why does my product not work?

Orders cannot be edited after placement. To add items, cancel within 5 minutes and reorder. Support cannot place or modify orders on your behalf.

Can I add items to my order or adjust it after placing it?

KUSH KLINIC is delivery-only within Los Angeles. No shipping or out-of-area delivery available.

Do you ship or deliver outside of Los Angeles?

Orders must be placed through the website for security and compliance — support cannot place orders on your behalf.

Can I place or replace an order through chat or via customer support?

How to check product availability on the KUSH KLINIC website. Inventory updates in real-time.

How can I check if a product is in stock?

Explains why credit card payments go through crypto conversion and how the USDC process works securely.

Why does my credit card transaction involve crypto, and how does it work?

How ETA notifications and real-time driver tracking work for your KUSH KLINIC order.

How can I access tracking information and ETA updates for my order on KUSH KLINIC?

Non-residents and visitors to California can obtain a medical cannabis recommendation. No California residency required — just a valid government-issued ID.

Can non-residents get a California medical cannabis recommendation?

Orders typically arrive in 1-3 hours, with LA addresses averaging around 45 minutes.

What are the estimated delivery times for orders in different locations?

Options for customers outside the delivery zone, including mutual pickup locations.

What options do I have for receiving my order if I'm outside KUSH KLINIC's delivery area?

How to troubleshoot missing ETA notifications and understand delivery time estimates.

How can I ensure I receive accurate delivery ETA updates for my orders?

KUSH KLINIC does not support scheduled deliveries. Place your order when you're ready to receive it.

Can I schedule or time my delivery?

Bob Smith

Frequently Asked Questions

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