My Account Is Pending — What Does That Mean?
If your account shows a "pending" status, it means your registration is being reviewed by our team. Here's what to expect:
The Verification Process
After you sign up on KUSH KLINIC, our team reviews your registration information to verify your identity and medical recommendation. This is required by California law for all medical cannabis delivery services.
How Long Does Verification Take?
Most accounts are verified within a few hours during business hours (10 AM – 7 PM). If you signed up outside of these hours, your account will be reviewed the next business day.
What Do I Need to Get Verified?
A valid government-issued ID
A valid California medical cannabis recommendation or card
Accurate personal information matching your ID
My Account Has Been Pending for a While
If your account has been pending for more than 24 hours, please contact our support team via live chat or email at [email protected]. There may be an issue with your submitted documents that needs to be resolved.
Can I Place Orders While My Account Is Pending?
No. You need to be fully verified before you can place your first order. Once approved, you'll be able to browse, add items to your cart, and check out.