KUSH KLINIC

Where Is My Order? Checking Your Order Status

Wondering about your delivery? Here's how to stay updated on your order.

Once you place an order, here's the typical timeline:

Order confirmed: You'll see a confirmation page. Your order is now being prepared.

ETA notification: You'll receive an estimated delivery time via SMS to the phone number on your account.

Driver en route: Once the driver starts heading your way, you'll receive tracking information so you can follow their progress in real-time.

Delivery: The driver will arrive at your address. You must be present with a valid ID to receive your order.

1. Order confirmed: You'll see a confirmation page. Your order is now being prepared.
2. ETA notification: You'll receive an estimated delivery time via SMS to the phone number on your account.
3. Driver en route: Once the driver starts heading your way, you'll receive tracking information so you can follow their progress in real-time.
4. Delivery: The driver will arrive at your address. You must be present with a valid ID to receive your order.

Typical delivery times are 30 minutes to 2 hours depending on your location, current order volume, and traffic conditions. Most deliveries in central Los Angeles arrive within 45 minutes.

If you haven't received an ETA text after placing your order:

Make sure the phone number on your account can receive SMS messages.

International phone numbers may not receive SMS notifications — add a US number to your account.

Contact our live chat support for a status update.

- Make sure the phone number on your account can receive SMS messages.
- International phone numbers may not receive SMS notifications — add a US number to your account.
- Contact our live chat support for a status update.

Delays can happen due to high order volume or traffic, especially during peak hours. If your order has been significantly longer than expected, contact our support team via live chat for a real-time update. We're here to help from 10 AM – 7 PM daily.

Yes. Visit My Account &gt; Orders on the KUSH KLINIC website to see your order history and current order status.

How to track your order, delivery timeline, what to do if ETA is missing, and how to check order status.

Where is my order? Checking your order status

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Where is my order? Checking your order status

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